Frequently Asked Questions
Everything you need to know about our technical gear and apparel.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally arrives in 3-5 business days via UPS or FedEx.
What is your return policy for apparel and gear?
We offer a 30-day return policy for items in new, unused condition with original tags attached. Please note that custom-built packs may be subject to specific return conditions.
Do you offer a warranty on Stone Glacier products?
Yes, we stand behind our craftsmanship with a lifetime warranty against defects in materials and workmanship. This does not cover normal wear and tear or improper use.
How do I determine the correct size for my pack or clothing?
Detailed sizing charts are available on each product page. For packs, we recommend measuring your torso length and waist circumference to ensure an ergonomic fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our customer service team within one hour of placement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm for qualifying purchases.